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Questions

Everything you need to know about ordering custom Delft tiles. Can't find your answer? Email us and we'll help.

Ordering & pricing

Is there a minimum order?

No. You can have as few tiles as you like, even one, and there's no maximum either.

How much do tiles cost?

Our featured tile is the 130mm rustic handmade tile, at £17.99 each: every design's page opens on it. The 132mm standard tile is the budget option, at £14.99 each. We also offer:

100mm Porcelain tiles (frost-resistant): £15.99 each
100mm Rustic Porcelain tiles (glossy and frost-resistant): £15.99 each
150mm Porcelain tiles (frost-resistant): £20.99 each

Volume discounts are available for larger orders. Contact us about trade pricing.

How long does delivery take?

Every tile is custom-made, so please allow 4–5 weeks from order to delivery. This includes production time in Stoke-on-Trent and shipping.

We ship worldwide. UK delivery is included in the shipping cost; international shipping varies by destination.

Do you ship internationally?

Yes. We ship to the UK, EU, USA, Canada, Australia, New Zealand, Hong Kong, Singapore, South Africa, UAE, and Turkey. Shipping costs vary by destination and order size.

Tiles are packed for international transit and every shipment is insured.

What's your refund policy?

Every tile is made to order, so an order cannot be returned because you have changed your mind. Look at your designs carefully before ordering, and order a sample first if you are unsure about the design or the base.

If anything arrives faulty, damaged or not what you ordered, we will always replace it or refund you. Email us with photographs as soon as you can. Your statutory rights are not affected; the details are in our Terms of service.

Can I order a sample first?

Yes. Every design's page has a Sample tile button above the order: one tile, on the base you choose, so you can see the design and the base in the hand before ordering more.

You can also buy a sample tile directly: to the UK or internationally.

For specific designs or materials, contact us and we can arrange a custom sample.

Design & customisation

What if I don't like my design?

No problem! Our workshop generates multiple design options for each prompt. You can make up to 250 designs free, and 500 more once you have ordered a tile.

You can also use our editing tools to mirror, vary, adjust colours, or refine any design before ordering.

Can I use my own image or photo?

Yes. Our workshop lets you upload a photo and convert it into a Delftware-style tile. This works well for pets, portraits, buildings, and landscapes.

For complex custom work beyond our self-service tools, get in touch and we can discuss bespoke options.

Can I reorder the same design later?

Yes. All your designs are saved to your account. Log in and visit your profile to see your previous orders and designs, and reorder with one click.

What styles are available?

We offer over 20 historically inspired Delft styles, including:

Classic styles: Spider web corners, ox-head corners, fleur-de-lys, Chinese meander
Period styles: Early Delft, Greek A factory, Baroque cartouche
Specialty: Manganese purple, roundel frames, small emblems

Browse all styles to see examples of each.

Tile panels

What is a tile panel?

A tile panel is a pictorial composition spread across multiple individually fired ceramic tiles, in the tradition of the Portuguese azulejo. Each tile is decorated and kiln-fired separately, then assembled to form a complete scene. Every panel is unique and made to order.

Browse our panel gallery or commission your own.

What sizes are available?

We offer three standard grid sizes: 3 × 3 (square), 3 × 2 (landscape) and 2 × 3 (portrait). Each tile is 130mm, so a 3 × 3 panel — our largest standard size — measures approximately 390 × 390mm. Every panel is made to order; allow 4–5 weeks.

For custom or larger dimensions, contact us.

What tile base are panels produced on?

All panels are produced on our 130mm rustic glazed ceramic tile at £17.99 per tile. The rustic base has slightly uneven edges and a handmade character that suits the azulejo tradition.

How do I install a tile panel?

Tiles arrive carefully packed for easy assembly. Mount with standard tile adhesive and grout as you would any wall tile. For larger panels, we recommend a professional tiler.

Materials & quality

Where are the tiles made?

All our tiles are decorated and fired to order at our partner factory in Stoke-on-Trent.

Are the tiles bathroom and kitchen safe?

Yes. All our tiles are glazed and suitable for bathroom and kitchen walls. They're water-resistant, stain-resistant, and easy to clean.

For outdoor use or areas with frost exposure, choose our porcelain tiles, which are frost-resistant.

What's the difference between ceramic and porcelain?

Ceramic tiles (132mm and rustic) have a traditional, slightly uneven glaze. Best for indoor walls.

Porcelain tiles (100mm and 150mm) are denser, smoother, and frost-resistant. They work indoors and outdoors, and are slightly more durable.

Do you sell plain tiles for mixing in?

Yes. Use them for checkerboards, or to space out decorated tiles.

We sell plain tiles individually and by the square metre on four of our five bases: the 130mm rustic, the 132mm ceramic, and the 100mm and 150mm porcelain. View plain tile options.

Installation

How do I install the tiles?

Our tiles install like any standard wall tile. Use a quality tile adhesive suitable for your wall type, and grout with your choice of grout colour.

For best results, we recommend hiring a professional tiler, especially for larger installations or wet areas.

Other questions

Do you offer gift vouchers?

Yes. Gift vouchers are sent by email, with a printable PDF. See Gift vouchers for values, delivery and current terms.

Do you work with interior designers and architects?

Yes, we have a trade programme for design professionals. Benefits include dedicated support, custom design services, and sample service for client presentations.

How do I get in touch?

Email us at support@notquitepast.com. We typically respond within 24 hours on weekdays.