Frequently Asked Questions

Our minimum order is 6 tiles. This allows us to fire efficiently while keeping costs reasonable. There's no maximum order size.

Our standard 132mm glazed ceramic tiles start at £14.99 each. We also offer:

130mm Rustic tiles (handmade, uneven edges): £17.99 each
100mm Porcelain tiles (frost-resistant): £15.99 each
150mm Porcelain tiles (frost-resistant): £20.99 each

Volume discounts are available for larger orders. Contact us about trade pricing.

Every tile is custom-made, so please allow 4-5 weeks from order to delivery. This includes production time in Stoke-on-Trent and shipping.

We ship worldwide. UK delivery is included in the shipping cost; international shipping varies by destination.

Yes! We ship to the UK, EU, USA, Canada, Australia, New Zealand, Hong Kong, Singapore, South Africa, UAE, and Turkey. Shipping costs vary by destination and order size.

Tiles are carefully packed to survive international transit and all shipments are fully insured. We've shipped successfully to customers across the world.

Because every tile is custom-made to your design, we cannot offer refunds or accept returns. Please use our workshop to preview your designs carefully before ordering, and consider ordering a sample first if you're unsure about the material.

If your tiles arrive damaged, contact us immediately with photos and we'll arrange a replacement.

Yes, we offer sample tiles so you can see and feel the quality before committing to a larger order.

Order a sample to the UK or order a sample internationally.

For specific designs or materials, contact us and we can arrange a custom sample.

No problem! Our workshop generates multiple design options for each prompt. You can regenerate as many times as you like until you're happy.

You can also use our editing tools to mirror, vary, adjust colours, or refine any design before ordering.

Yes! Our Photo to Delft tool converts your photos into Delftware-style tiles. This works well for pets, portraits, buildings, and landscapes.

For complex custom work beyond our self-service tools, get in touch and we can discuss bespoke options.

Yes. All your designs are saved to your account. Log in and visit your profile to see your previous orders and designs, and reorder with one click.

We offer over 20 historically-inspired Delft styles, including:

Classic styles: Spider web corners, ox-head corners, fleur-de-lys, Chinese meander
Period styles: Early Delft, Greek A factory, Baroque cartouche
Specialty: Manganese purple, roundel frames, small emblems

Browse all styles to see examples of each.

All our tiles are decorated and fired in Stoke-on-Trent, England—the historic heart of British ceramics. We use high-quality ceramic and porcelain bases with professional-grade ceramic transfers.

Yes. All our tiles are glazed and suitable for bathroom and kitchen walls. They're water-resistant, stain-resistant, and easy to clean.

For outdoor use or areas with frost exposure, choose our porcelain tiles, which are frost-resistant.

Ceramic tiles (132mm and rustic) have a traditional, slightly uneven glazed surface that catches the light beautifully. Best for indoor walls.

Porcelain tiles (100mm and 150mm) are denser, smoother, and frost-resistant. They work indoors and outdoors, and are slightly more durable.

Both produce excellent results. Ceramic has more traditional character; porcelain is more versatile.

Yes! Plain white tiles are perfect for checkerboard patterns or creating breathing room between decorated tiles.

We sell plain tiles individually and by the square metre to match each of our tile bases. View plain tile options.

Our tiles install like any standard wall tile. Use a quality tile adhesive suitable for your wall type, and grout with your choice of grout colour.

For best results, we recommend hiring a professional tiler, especially for larger installations or wet areas.

Yes! Gift cards are available in any amount and never expire. They're delivered by email (or optionally a physical ceramic card) and can be redeemed against any order.

Yes, we have a trade programme for design professionals. Benefits include dedicated support, custom design services, and sample service for client presentations.

Email us at support@notquitepast.com. We typically respond within 24 hours on weekdays.